Quick Cancellation

After placing an order and prior to it being shipped, there is no guarantee of being able to cancel your order but we will make a best-effort attempt to cancel the order until the item is packed for shipment or the shipping label is created, whichever comes first.

To attempt to cancel a recently-placed order, please email support@prestigeworldwide.com with your order number and a notice that you’re attempting to cancel the order. You may also call or text the phone number on the Contact page to improve the chances we will learn of your cancellation attempt in time. If an order is cancelled in this manner, we will process a full refund to your original payment method less any non-refundable finance charges incurred in receiving or returning the payment. We will notify you whether the cancellation notice was received in time as soon as possible, and no later than one business day from the date it was received.

Defective Products

When the product is incorrect, damaged by the carrier, or defective in another way:

We accept returns for defective items as described below. First we describe the three different cases for defective items, and then the process to be followed. In all cases the below process must be followed, but depending on the nature of the defect, the remedy will differ.

If the item is damaged in transit by the carrier, we will work with you to initiate an insurance claim. All packages are shipped fully insured, so items damaged in transit are covered by shipping insurance rather than a direct return. The seller is responsible for showing the item was not defective prior to shipping, and the buyer is responsible for showing the item was already damaged when the item was received to facilitate a shipping damage claim. We encourage buyers to take a video opening the watch and checking its condition immediately upon receipt to be able to show this convincingly in case such an issue is discovered.

If the item is defective upon receipt but not damaged in transit, i.e. defective when sent, a return will be accepted. To establish this is the case, the same responsibilities apply as in the case of shipping insurance. The recipient is encouraged to take a video of the unboxing upon receipt of the item and inspect it at that time, showing it was received in a defective state. Similarly, the seller is responsible for showing the item was not defective at the time it was shipped, such as with a similar video during the packing process.

If we find you were sent an incorrect item, different than the one you ordered, we accept the return. As with the other cases, the best way to show the item received was not the item ordered is to take a video opening the package and show the received item in sufficient detail that it is clear the wrong item was sent.

In any of these cases, to initiate the process please email support@prestigeworldwide.com with your order number and describe the issue. Please include photographs if they would be helpful to understanding the problem. We must receive this return request within 24 hours of your receipt of the order to initiate the return.

We will provide you with a response on whether the return will be accepted, won’t be accepted, or if more information is needed. In most cases, more information will be needed and we will go through a troubleshooting process with you that starts with arranging a video chat so we can view the issue and discuss it with you in real-time to get a decision on the resolution as quickly as possible.

When a return for defective products is accepted, we will provide you with a free insured return shipping label that you can download, print, and use to return the product. We require the return to be packaged at least as well as the way it was sent, and that you take and send us a video of the full packing process showing the condition of the items shipped and how they are packed. The return must be shipped on the next business day following the troubleshooting procedures, and the refund will be issued within 7 calendar days of the returned item being received.

For the return to be processed, the item must be received in the same condition as it was sent. For a product purchased as new or unworn, it must not be used and any stickers, tags, labels, etc. must remain affixed for the return to be accepted. For a product purchased as used, the return will still be accepted if it was used prior to discovering the issue so long as no new damage or wear was caused by the usage. The product must not be used further after discovering the issue for the return to be accepted. The item must be received in the condition it was sent to process a return.

Please note in the return process above there is an expectation that the recipient is able to show the item was received in a defective condition in order to process a return, which is best in an unboxing video. So an example of using a used product and still returning it would be receiving a purchased watch, taking an unboxing video, immediately putting the watch on the wrist during unboxing (“use” of the watch), and discovering that the time cannot be set while still on video. The watch is then taken off immediately so as not to be used after discovering the defect. This is meant for illustrative purposes to show how the different requirements of the return policy may fit together in a particular instance while still all being consistently followed.

For defective item returns, there is no restocking fee. The full purchase amount will be returned to your original payment method. Shipping is always free for purchases as well as for returns, so there are no deductions from the refund for shipping costs.

No Questions Asked Returns

If you purchased the wrong product, it doesn’t fit, or you no longer want the item, we will accept a return with no questions asked following the procedure below.

To initiate the return process, please email support@prestigeworldwide.com with your order number and indicate you want to return a non-defective item. We must receive this return request within 24 hours of your receipt of the order to initiate the return.

We will provide you with a free insured return shipping label that you can download, print, and use to return the product. We require the return to be packaged at least as well as the way it was sent, and that you take and send us a video of the full packing process showing the condition of the items shipped and how they are packed. The return must be shipped on the next business day following receipt of the return shipping label, and the refund will be issued to your original payment method within 7 calendar days of the returned item being received.

For the return to be processed, the item must be received in the same condition as it was sent. For a product purchased as new or unworn, it must not be used and any stickers, tags, labels, etc. must remain affixed for the return to be accepted. For a product purchased as used, the return will still be accepted if it was used prior to discovering the issue so long as the item is received in the condition it was sent.

For items returned under this no questions asked provision, we charge a 30% restocking fee. 70% of the total purchase price will be refunded to your original payment method. Since shipping is free both on orders and returns, no deductions are made for shipping costs (this is already covered as part of the restocking fee).